Returns Policy

  1. If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
  2. Please note that some products are not eligible for a return if the product is"No longer needed"
  3. For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our Warranty Policy

You will always find the relevant terms on the product page (Return Policy tab).

Returns Policy per Category

Phones, Tablets, Earphones & Headsets

DarazMall items: 14 Days; Return and refund

Non-DarazMall items: 7 Days; Return and refund

Not eligible for return if the item is"No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Mobile & Tablet Accessories

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is"No longer needed

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Clothing, Apparel, Bags & Shoes

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed". Custom made items, women's intimate apparel and men's innerwear labeled as non-returnable on the product detail page cannot be returned.

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Eyewear, Jewellery & Watches

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Shoecare

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Beauty, Personal Care & Health

Non-returnable

Hair Removal & Electronic Accessories

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headsets, Headphones, Speakers, Consoles & PC / Video Games

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Other Peripherals & Accessories

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Software

Non-returnable

Televisions, Headphones, Speakers, Cameras, Lenses, Flashes, Filters & Musical Instruments

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Other Accessories

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Movies & Music

Non-returnable

Bedding, Bath & Home Décor

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Lawn & Garden, Home Improvements, Household & Home Storage Supplies

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Kitchen & Dining, Furniture & Lighting

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Clothing, Apparel & Shoes

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Outdoor Equipments,Team & Racket Sports

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Fitness & Other Sports Equipment

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Supplements

Non-returnable

Clothing, Apparel & Shoes

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Toys & Games, Baby Care & Hygiene

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed". Toy vehicles are not eligible for refund

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Non-returnable

Books & Stationery

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Pet Supplies

Non-returnable

Automotive & Motorcycles

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

Medical & Industrial Equipment

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is"No longer needed"

Events & Tickets

Non-returnable

International Shipping

Non-returnable

Lifestyle Products

DarazMall items: 14 Days; Return and refund.

Non-DarazMall items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.

Valid reasons to return an item

  1. Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
  2. Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
  3. Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only

Conditions for Returns


  1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn

  2. The product must include the original tags, user manual, warranty cards, freebies and accessories

  3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Daraz packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box

  4. NOTE: It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in process of your return.

If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.