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Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:

Payment MethodRefund OptionRefund Time

Cash on Delivery (COD)

Refund Voucher

1-2 working days

Bank Deposit

4-5 working days

Daraz Voucher

Refund Voucher

1-2 working days

eSewa Wallet

To be credited to eSewa wallet

3 working days

IME Pay

To be credited to IME Pay Wallet

3 working days

Card Payment

Debit Card

To be credited to card

10 working days

Credit Card

To be credited to card

10 working days

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