Returns & Refunds
Please note that selected items sold on Daraz are not eligible for return. Below you find a consolidated list of all non-returnable items.
|Fashion||Custom made items, women's intimate apparel, Swim wear and men's innerwear cannot be returned|
|TVs, Audio & Cameras
||Movies and Music cannot be returned|
|Computing & Gaming||All software products that are labeled as non-returnable on their product detail pages|
|Home & Living||Custom made items cannot be returned|
|Beauty & Health||All items in this category, except for hair removal and other electronical items|
|dMart||All items in this category are non-returnable|
|Grocer’s Shop||All items in this category|
|Pet Supplies||All items in this category|
|Digital Goods||Digital goods are any goods which are stored, delivered and used in its electronic format. All items in this category are non-returnable once purchased and delivered, unless it is of satisfactory quality, fit for a particular purpose and as described by the seller.|
If you have have received a non-returnable item that is defective / damaged or incorrect / incomplete, please contact us within 7 days of delivery.