Customer Care

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Popular Questions

Shopping on Daraz is easy!

Once you have found the product you want to buy, just follow the steps below:

  • Click 'buy now’, to add this product to your cart,
  • Click 'Go to next step’ in the top right corner,
  • You will then need to fill in your contact details and preferred shipping address,
  • Choose 'Cash on Delivery’ payment option before clicking the 'Confirm order’ button.

Click here to find out more

We have the following payment methods through which you can make a payment:

  • Cash On Delivery - You can pay in cash to the delivery agent upon receipt of your order.
Step 1: Contact us

Call us at 9801292929 to create your return request, select the product you wish to return on the return form that arrived with your order.

Step 2: Pack your product
  • Pack your product according to the return conditions
  • Include all tags, accessories or free gifts you received
Step 3: Return your product
  1. If you requested a pickup, we will contact you to arrange a pickup time.
  2. If you selected a drop-off: Please drop your package at any TCS station and attach the address label included with your package on the box (no shipping charges will apply).

Click here to find out more

There are no hidden costs or charges when you order from Daraz. All costs are 100% visible at the end of the checkout process.

We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you, you can also track its status by entering your tracking number on daraz.com.np/track.

Products & Prices

You can start by clicking on a category name on the left side of the website. This shows all the products we have within that category.

If you know what you are looking for, just type the name of the product or brand in our search bar at the top of the page and click Search.

Click here to find out more.

There are no hidden costs or charges when you order from Daraz. All costs are 100% visible at the end of the checkout process.

Prices on Daraz are not negotiable. Daraz has thousands of sellers which offer you the best prices and deals.

Some of our products are offered by different sellers. That allows you to choose your preferred offer.

Click here to find out more

Free installation is offered for selected products only. Be sure to check the product description of products to get more details about installation.

If a warranty is offered on a product, the warranty period will be displayed on the product page, to the right of the product image.

If a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed to the right of Seller name, in the 'more information' box below the product image.

Click here to find out more

You can claim any warranty by presenting your product and the warranty card at an authorized service center.

Click here to find out more

Please refer to the manufacturer (or service center) details on the warranty card included with your product or go to your product page on Daraz.com.np and look for warranty / service center information in the "description " tab.

If there is no warranty card, please check the user manual or product packaging for more details or get in touch with our Customer Service Team so we can help you to solve the issue. You can reach our team at [email protected].

Warranty terms for products may change over time. Rest assured, you will be entitled to the terms listed on the warranty card at the time of purchase.

You should always follow the instructions written on the warranty card provided by the brand.

Warranty terms for a product may change over time. Rest assured, you will be entitled to the terms listed on the warranty card at the time of purchase.

Even if you've lost your warranty card, you can still claim warranty by presenting your Daraz invoice to any authorized service center.

Order

Shopping on Daraz is easy!

Once you have found the product you want to buy, just follow the steps below:

  • Click 'buy now’, to add this product to your cart,
  • Click 'Go to next step’ in the top right corner,
  • You will then need to fill in your contact details and preferred shipping address,
  • Choose 'Cash on Delivery’ payment option before clicking the 'Confirm order’ button.

Click here to find out more

We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you, you can also track its status by entering your tracking number on daraz.com.np/track.

We do our best to get your orders delivered by the date listed on the product page.

  • Within Kathmandu Valley: 1-3 working days from the date of purchase
  • Outside Kathmandu Valley 3-7 working days from the date of purchase

We do our best to get your orders delivered by the date listed on the product page.

  • Within Kathmandu Valley: 1-3 working days from the date of purchase
  • Outside Kathmandu Valley 3-7 working days from the date of purchase

We’ll send you an email and an SMS once your order has been confirmed! We’ll also let you know as soon as your order left our warehouse (shipped).

Having a Daraz account helps us to make your shopping experience fast, secure and convenient. You can create your own Daraz account or simply use your Facebook login. Click here to create your account now

These products are not yet available for purchase, but you can pre-order them on Daraz. Any order will be shipped to you on the day of its official release and will reach you within the delivery time mentioned by the seller.

Payment

We have the following payment methods through which you can make a payment:

  • Cash On Delivery - You can pay in cash to the delivery agent upon receipt of your order.

CoD stands for Cash On Delivery. With CoD, you can pay in cash to the delivery agent upon receipt of your order.

Note:

Over The Counter (OTC) payment is an easy payment solution that is specially designed for ecommerce transactions. You can now directly pay the agent at our partners' Shops all around Pakistan to make online purchases on Daraz. It's free, secure and amazing deals often apply on Daraz if you make an OTC payment!

Click here to find out more

It’s simple! When you get to the payment stage while checking out simply enter the gift card code in the voucher box.

The Daraz mobile app and mobile website offer all the payment options that the Daraz website version offers. You can pay without any worries with the preferred option of your choice.

There are no hidden charges when you make a purchase on Daraz. The order amount is inclusive of all taxes and shipping fees. In case your order is delivered partially you will be required to pay only for the item that has been delivered to you. The order amount will be mentioned on the parcel and the invoice. Please note that we will never ask you to pay extra cash to the rider.

Sorry we don’t offer installment payments at the moment.

We only accept Nepali Rupee.

If your Gift Card value is less than the order amount, you’ll be asked to select an additional payment method to complete the payment.

Returns & Refunds

All products sold on Daraz are covered by our 100% Purchase Protection. If the product is defective, damaged or if you receive an incorrect / incomplete product, then Daraz will always replace or refund the product (depending on the category of your item) given that you contact us within 7 days of delivery. Go to your product page to see the detailed terms for replacements and refunds.

Daraz also offers a No Questions Asked returns policy for selected products: If you are not perfectly satisfied, you can return your product for a refund or replacement within 7 days of delivery.

Click here to find out more

You will always find the relevant terms on the product page (see Return Policy tab).

Click here to find out more

Step 1: Contact us

Call us at 9801292929 to create your return request, select the product you wish to return on the return form that arrived with your order.

Step 2: Pack your product
  • Pack your product according to the return conditions
  • Include all tags, accessories or free gifts you received
Step 3: Return your product
  1. If you requested a pickup, we will contact you to arrange a pickup time.
  2. If you selected a drop-off: Please drop your package at any TCS station and attach the address label included with your package on the box (no shipping charges will apply).

Click here to find out more

You can initiate your request for refund or replacement within 7 days of delivery. For example: If you received your order on the 5th, then have until the 12th to request a return.

You can request a refund if:

  • You cancelled a prepaid order
  • You rejected a prepaid order
  • You returned an order within 7 days, given that your item is eligible for refund. You will find information on the eligibility for refund of your product in the specific product page

Click here to find out more

  • If you requested a pick up, we will send you a tracking number by SMS after the pickup has been arranged. You can then follow your refund or replacement request by entering the tracking number at daraz.com.np/track.
  • It will take between 5 and 13 days to send you the replacement product, depending on your location.
  • Please refer to the product page on daraz.com.np for further information about delivery time.

Yes, the refunded amount would also include the shipping amount you were charged.

There are no charges for shipping a product back to Daraz.

No, you do not have to return your whole order. It is fine just to return certain products.

If your return is not cleared for refund, then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item.

Please note that we will make 3 attempts to return the product to you. However, after this, we will cancel the return procedure and will keep the product with us for a maximum of 60 days.

Please rest assure that your card will be credited within 10 to 12 working days. If this is not the case, feel free to contact us

Please rest assure that your bank account will be credited within 6 to 8 working days. If this is not the case, feel free to contact us

Our customer service team will offer the closest available substitute of the product to you. You can either accept that offer or request a full refund.

For returns within Karachi, Lahore and Islamabad, once your return or replacement is accepted, we’ll schedule for it to be picked up from your address. Requests received before 10am will be picked up on the same day. Requests received after 10am will be picked up on the following working day.

For returns outside these areas, you will have to drop off the item at a one of the service center of our TCS logistics partner.

We will send you a tracking number via SMS after the pickup has been arranged. We will immediately initiate your replacement or refund when we have received your package and it has passed our Quality Evaluation.

Yes, any free gift must be also be returned.

It will take between 5 and 13 days to send you the replacement depending on your product and location. Please refer to the product page on daraz.com.np for further information about delivery time.

Once your product is received we carry out the checks necessary to ensure that the returned item fulfills the required conditions. This process usually takes 1 working day. As soon as these checks are cleared we process your refunds.

Delivery

We do our best to get your orders delivered by the date listed on the product page.

  • Inside Kathmandu Valley: 1-3 working days from the date of purchase
  • Outside Kathmandu Valley: 3-7 working days from the date of purchase

We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you, you can also track its status by entering your tracking number on http://daraz.com.np/track.

You can request for your order to be delivered to a different address within the same region or city before your order is shipped.

If you want to change the shipping address to a different region or city, we will have to cancel and replace the original order.

You should refuse to accept an open package. If you do accept such a package by mistake or find out it has been tampered with, please get in touch with us immediately.

We’ll attempt to deliver your order again the next working day. We will try to deliver a total of 3 times before cancelling your order.

Our delivery person will contact you to confirm your exact location.

Delivery charges are the costs undertaken by Daraz and our logistics partners to bring your ordered item to your doorstep.

Estimated delivery times depend on the location of the seller.

Items sourced from different sellers are often shipped separately to make sure that there is no delay in fulfilment of your order. Rest assured that you will get all your items within the delivery period mentioned on the product pages of those items.

Yes! Your parcel can be delivered to any address convenient for you. Just enter your preferred address as your ’shipping address’ before checking out.

Yes, Daraz delivers all across Nepal.

Currently we do not offer this option.

We accept Cash on Delivery in all cities across Nepal.

Yes you can pick it up from the Daraz Hub! Please contact our customer service team on 9801292929 prior to pickup to arrange order items.

No need to worry. We will help you replace your order at no extra cost.

Login my account

  • Start by clicking “My Account” and then “sign up” in the top right corner of your screen.
  • You will then be asked to provide some basic information.
  • When you have provided the required information, click submit to finish the sign-up process.
  • We will also send you an email to welcome you to Daraz.

Click here to find out more

  • Click “Your Account” and then “Login” in the top right side of your screen.
  • Enter your registered email address and click “Proceed”.
  • Now click the “Forgot your Password” button to get an email on your registered account with instructions on how to set a new password.

Click here to find out more

To add an additional delivery address to your account:

  • Click “Your Account” in the top right corner of your screen (if you are logged in you would see your name there).
  • Now click “Address Book” in the left side of the screen.
  • Click the “Add a New Address” button, enter the details of the new address and click “Save this Address”

Click here to find out more

To make sure that your account is always secure, multiple email addresses cannot be added. However, you can replace your current email address with a new one.

Your email address helps us provide timely information to you about your order. It also acts as your username and helps you log in.

  • Click “Your Account” in the top right corner of your screen (if you are logged in you would see your name there).
  • In the Contact Details box click “Change Password”
  • Enter the required information and click "Submit"

Click here to find out more

Why not just let it be and come back to us whenever you want.

We miss you when you don’t visit us enough but we never deactivate your account.

Daraz Sales Campaigns

Special event prices become active at midnight on the announced date. Stay tuned to Daraz.com.np for more details.

Usually there's no restriction on the quantity of an item you can buy but during special events like Black Friday and Mobile Week, we might put a restriction on some in demand items so that everybody gets a chance to enjoy our amazing deals.

Daraz makes special arrangements to make sure that all items ordered during special events like Black Friday and Mobile Week are delivered within the standard delivery timeline as communicated on the product page.

If your order was placed while the special promotional prices were active that’s all you have to pay.

Selling on Daraz

Daraz is Nepal’s largest e-commerce mall. With more than 6,000,000 visits every month, it gives you access to sell and deliver goods to cities and towns all over Nepal.

Click here to find out more.

If you sell new and genuine products, you can register yourself immediately by visiting www.daraz.com.np/market-place and filling out a brief form. Within 3 business days, someone from our team will get in touch with you to guide you through the rest of the process.

Privacy & Security

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